Almost nothing is as de-motivational and soul-sucking as boredom and complacency, and there is often no other place that we experience as much monotony as our work. Here is my top list of four ways to keep from dying of boredom in business. 1. See the Art in Your Work Many of us may be […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

Double traps are no good. That's the end of this tech tip. Okay, here's some detail: Anytime your drain goes up and down more than once, you have a double trap UNLESS you place an air vent between the two traps that vents ABOVE the drain inlet. The double trap causes drainage issues because air […]