The most common—and often most frustrating—questions that trainers and senior techs get asked sound something like this: “What should my ______ be?” or “My _____ is at ______. Does that sound right?” Usually, when the conversation is over, both the senior and junior techs walk away feeling frustrated because the junior tech just wanted […]

Note: This short series is on the mindset of learning (and teaching), not really a “tech tip,” per se. We will be back to the tech tips in a few days.  I've heard and repeated these phrases countless times over the years, both at home and work: That should be obvious. It's just common sense. […]

We've all been new at one time or another. So, there is no need to get all judgy about some of the mistakes new techs make just because they are inexperienced. However… These are some very preventable mistakes that occur due to simple oversights and carelessness that need to happen 0% of the time. 1. […]