Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

As the evening approaches on this All Hallow's Eve, Reformation Day, or Halloween (depending on your preference), let us take a moment to focus on some of the truly terrifying elements of our trade—because the scariest stories are TRUE. Real Ghost Stories  The year was 1921, and a wealthy family purchased a new home in […]

Disconnects walk the fine line of being HVAC or electrical, but the HVAC technician is allowed to repair and replace disconnects in most places. Even if you work at a place where it isn't allowed, finding problems is a diagnostic skill you will want to have. As always, work safely with proper safety gear and […]