Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

This is an internal guide we use at Kalos, and it works for our climate and the type of HVAC equipment we work on. Consult with your company leadership before implementing this or any process. Keep in mind that some of these guidelines are “made up” by me and are only useful in the absence […]

I know I'm gonna get some eye-rolling here, but it needs to be said. When we teach electricity to new techs, we use a lot of “water” metaphors. We talk about volts like PSI, amps like flow, and watts like GPM (speaking of GPM in HVAC, check out our article on hydronics HERE). Even the […]