If you remember my recent article on the company that went to my friend's house for a PM and did nothing but leave a system quote. Well, it got worse… My friend Josh left them a D-rated review on a popular review site, and the owner of the company responded with… an apology? A bottle […]

This article is part 3 in a 5-part series by Senior Refrigeration and HVAC Technician Jeremy Smith. Let's start with step#1 in the flowchart: Gather data. This is why we spend money on those fancy digital manifolds, shiny electrical meters, and other gadgets, widgets, and doodads. It isn't to brag about them on Facebook; it's […]

I wrote this years ago, but now this feels like a season of tough decisions. I hope this helps. When you run a small business, you are called upon to make hundreds of decisions, both large and small, but sometimes, there comes a tough decision you REALLY don’t want to make. It’s times like these […]