In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

One trait I've seen with good technicians is that they take their jobs VERY seriously, but they learn not to take themselves too seriously. A few months ago, I had someone tell me online that I must think I'm the A/C “god” because I'm always telling everyone the “right” way to do things. This got […]

I get emails from time to time with questions that stem from the articles or the podcast. This was a great question, but I was not the best person to answer it. I reached out to Jeff Neiman, our resident HVAC School chiller tech, and he answered it. Here is the question: Hello Bryan, Thanks […]