“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn't have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]

Most techs and installers know that drains need to be pitched. I use the rule of thumb that drain lines should generally be pitched 1/4″ per foot of horizontal run. One thing that can easily be forgotten is pitching wall penetrations when drilling. It's as simple as drilling with a slight upward angle if drilling […]