“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

There are many examples of teaching using metaphors to help someone grasp how something works without being EXACTLY correct. Some examples are how we often use water flow to explain electrical flow or refrigerant circuit dynamics. It's enough like the way it works to get our heads wrapped around it, but there are many differences. […]

Oxidation is the loss of electrons, reduction is the gain of electrons, and the reaction is what occurs between the two. When we talk about chemistry or chemical reactions, we are really talking about an electrical interaction between molecules seeking equilibrium. In other the words, the old “high voltage goes to low voltage” rule applies […]