There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

  “What do you want to be when you grow up?” “Where will you go to college?” Young people hear those questions all the time. Although we ask those questions in good faith, they also carry a burden of expectations.  By asking those questions, we imply that we expect the children to go to college […]

This article is based on the January 28th episode of the HVAC School Podcast: “How to Value Engineer Better w/ Alex Meaney,” Which you can listen to HERE. Simply put, value engineering is the process of finding ways to cut costs out of a project WITHOUT creating quality issues. As Alex stated, 2+2 doesn’t always […]