“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

One of my techs (Jim Walch) brought another common “double trap”-style issue to my attention: techs and installers running a drain too far into a condensate pump. When you run the system drain too deep into the pump reservoir, the water level can rise high enough to cover the drain end. That can create the […]

  You've probably heard the famous last words, “Dude, watch this,” before a concussion, burn, shock, broken bones, or some other bodily harm. This phrase has become synonymous with young guys doing something dumb to impress their friends. Technicians have two common phrases that may not lead to bodily harm (although sometimes they might), and […]