In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

Disconnects walk the fine line of being HVAC or electrical, but the HVAC technician is allowed to repair and replace disconnects in most places. Even if you work at a place where it isn't allowed, finding problems is a diagnostic skill you will want to have. As always, work safely with proper safety gear and […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]