Yesterday, I walked up on one of our managers who was talking to a junior tech diagnosing an intermittent controls issue on a pool heat pump. In the background, you could hear an EXTREMELY loud compressor. The junior tech had just been moving some wires around, and the next thing he knew, there was a […]

This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]

When mounting a TXV bulb or checking bulb placement, there are a few important considerations (listed in order of importance): Mount the bulb on the suction line. Flapping in the breeze is no good. Mount it TIGHTLY with a proper metallic strap (usually copper, brass, or stainless steel)—not with zip ties or tape. Position it on […]