This is the tale of how I found myself stuck on a service call for over 12 hours on a weekend due to my failure to re-diagnose an issue. I was working for a service company that had many accounts with local gas stations. These were large customers, and we did everything we could to […]

Today, I ran a service call with another tech where the previous tech had diagnosed an intermittent piston restriction. I read the history beforehand. For the past several years, there were many assorted comfort complaints and a lot of minor charge adjustments in both the summer and winter. It is worth noting here that the […]

How an A/C System got to be Oversized (Maybe) But My Old Unit Worked Fine?! Most of us have heard this at some point. This complaint typically comes from a particularly unhappy customer after the installation of a brand new A/C system. Throughout this article, we’re going to explore the possible root causes of this […]