First, let's give proper credit. Most of the best practices and tools for diagnosing ECM and X13 motors come from Regal/Genteq and their site, thedealertoolbox.com, and their app, The Dealer Toolbelt. Your best bet is to follow the practices shown there and use their TECInspect diagnostic tool shown below. Here is the general process to […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

This article is the second in a series on boiler basics by senior boiler tech Justin Skinner. Thanks, Justin. There are many types of boilers that do many different things, but almost all of them have some of the same basic components. It's partially because regulatory agencies require them, and other times, it's because they […]