It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

Oxidation is the loss of electrons, reduction is the gain of electrons, and the reaction is what occurs between the two. When we talk about chemistry or chemical reactions, we are really talking about an electrical interaction between molecules seeking equilibrium. In other the words, the old “high voltage goes to low voltage” rule applies […]

This article is written by Sal Hamidi, founder of Productsbypros.com, an innovative manufacturers representative agency that promotes great HVAC/R products through training and media. You can reach Sal at Sal@productsbypros.com.   If we are going to discuss vacuum pump oil, it's important to understand what it is first. Most HVAC application vacuum pumps are rotary […]