There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

To answer the question in the title, we use it as a measurement of pressure. REALLY, it is a measurement of distance. First, any scale CAN be used to measure vacuum (negative pressure) and positive pressure. The trick is knowing which is best suited for which and the size of the scale. Larger units of […]

These are two separate emails that I sent to our customers and staff in preparation for what could be a very hot Memorial Day weekend (2019). I'm sharing it here so that you can use parts of it in your business as you see fit. I hate seeing techs get beat up on hot holiday […]