In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

I was listening to someone talk about air relative humidity the other day while looking at a psychrometric chart, and he commented that the chart ends down at freezing (32°F) because “all the water freezes out of the air at that point.” I think I made this Jed Clampett face: The psychrometric chart is designed […]