There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

This article is a year old, and I'm recycling it because it's on my mind today. I had a fun conversation with Richard Trethewey on the podcast that has me thinking along these lines today. The link is HERE if the player isn't showing up. I have a confession to make. I'm a bit of […]

Photo by Stephen Rardon I hear it all the time. Someone will talk about undesired condensation on an air handler cabinet, on a supply air duct, in a ventilation duct, or on a vent like the one above. In reply, someone will inevitably say, “Condensation occurs where hot meets cold.” Early on in my career, […]