Here's another quality tech tip from senior refrigeration and HVAC tech Jeremy Smith. Jeremy lives in Ohio, so he knows a thing or three about the cold. As HVAC/R techs, we're often called on to work in some of the worst weather conditions. With the cold weather, I thought it timely to share some tips […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

I'm far from a country boy, but I did grow up in a rural area with animals, playing in the woods, and cleaning out chicken coops. Like many of you, we would play most of the day outside without our parents knowing or worrying about where we were. Was that an “unsafe” way to grow […]