“Isaac Newton” by paukrus is licensed under CC BY-SA 2.0 Sir Isaac Newton was an English physicist and mathematician born in a small Lincolnshire village called Woolsthorpe in 1642. His father died before he was born, and his mother remarried when Newton was three years old. He stayed with his maternal grandparents thereafter, and his […]

Our technician, Sam, sauntered into my office this afternoon like techs often do on a slow spring afternoon before the summer hits. It's been a long day for me, lots of training prep, a bunch of little fires, and errands to stomp out, and I still didn't get my article for the day written. I […]

Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]