Imagine, if you will, a 20-year-old kid. He has no formal training in the HVAC/R field, only ride along “training” and book learning as he reads along with his journeyman father with whom he's riding. One stormy summer evening, a service call comes in for an ice cream freezer down. After calling and talking to […]

How many times have you looked at the bottom right-hand side of an evaporator coil and seen all sorts of rust, even on a fairly new coil? You may have noticed that many evaporator coils and even some condenser coils will start to corrode where the galvanized steel endplates touch the copper u-bends of the […]

It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]