How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

This article was inspired by a recent short podcast episode covering a common issue among leaders, creatives, and technicians who try new things. You can listen to that podcast HERE. Maybe you’ve had a time in your life where you felt like a pretender. You’re really not as knowledgeable as people think, and they wouldn’t […]

Let's take a deeper dive into the magic that is gas defrost. Most techs who are familiar with heat pumps understand the basics of a gas defrost. When we apply this strategy to a larger system where we're only reversing a small part of the system, we need to add some controls and valves to […]