Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]

Today's tech tip is a video put out by my friend Brad Hicks from the HVAC in SC YouTube Channel. Thanks, Brad! Seal boots to prevent raccoon leaks. Ok, this has nothing to do with raccoons, but I like that photo. Whenever you are installing duct boxes (also called boots or cans) in an aftermarket […]

This series of articles is written by senior boiler tech (and all-around swell guy) Justin Skinner. Thanks, Justin. There are quite a few different types of boilers out in the world. They come in all shapes, sizes, pressures, and types of fuel burned. I'm going to go over some of the more common ones, their […]