Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

Here's another quality tech tip from senior refrigeration and HVAC tech Jeremy Smith. Jeremy lives in Ohio, so he knows a thing or three about the cold. As HVAC/R techs, we're often called on to work in some of the worst weather conditions. With the cold weather, I thought it timely to share some tips […]

This article is based on Ross Trethewey’s energy comparison sheet for fuels at select efficiencies and costs. All tables and their respective data belong to him. Ross Trethewey is the founder and lead engineer of TE2 Engineering and has served as the Home Technology Expert on “This Old House.” You can find a PDF file […]