Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

We’ve all been in the unenviable position of unsweating a compressor and getting blasted in the eyes with a waft of gas that smells like burning sulfur from the pits of Hades. As we stagger back, covering our noses and holding our breaths, memories of the phrase “phosphene gas” from trade school or World War […]

So many techs are OBSESSED with how to set a charge rather than understanding all of the readings, specs, and system conditions that go into optimum system performance. Before “setting the charge,” I suggest (nay, I REQUIRE) that you do a full visual inspection of the system, have an understanding of the initial factory charge […]