Our technician, Sam, sauntered into my office this afternoon like techs often do on a slow spring afternoon before the summer hits. It's been a long day for me, lots of training prep, a bunch of little fires, and errands to stomp out, and I still didn't get my article for the day written. I […]

“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

Many techs may not all know what SEER exactly means or how it’s calculated, but we know that it exists, is regulated by the government, and has something to do with efficiency. SEER is the standard efficiency rating of central air conditioning systems, and its values are determined from a controlled set of testing conditions. […]