Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

First, let's get something straight: BRAZING is when you use a filler rod that isn't the same material as the base metal but melts ABOVE 840°F. Soldering is the same but at temperatures BELOW 840°F. With HVAC rods melting at around 1200°F, it confuses me why we usually call it “silver solder” but also often call it […]

If you remember my recent article on the company that went to my friend's house for a PM and did nothing but leave a system quote. Well, it got worse… My friend Josh left them a D-rated review on a popular review site, and the owner of the company responded with… an apology? A bottle […]