I've always liked old books. Think about an old printing press somewhere in Chicago or Boston or Scranton, Pennsylvania. Imagine workers with their hands covered in ink up to their elbows, setting type while giant machines of iron, steel, and brass stamp out a book page by page. Then those pages go on to be […]

When working in a business with people, you have two options: 1. Become bitter as you experience people, life, and issues. 2. Grow from experiencing people, life, and issues. I’m not proud to say it, but I realize now that when I started my business and had bad experiences, I would run to option #1 […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]