Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

One trait I've seen with good technicians is that they take their jobs VERY seriously, but they learn not to take themselves too seriously. A few months ago, I had someone tell me online that I must think I'm the A/C “god” because I'm always telling everyone the “right” way to do things. This got […]

Commissioning a system is critical anytime a technician makes any type of repair or alteration to an existing system. It’s also important if you’re working on a system you’ve never worked on before, and it’s a vital part of a new install start-up. Basically, commissioning systems is an everyday responsibility for technicians, which means everyone […]