There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

The chart above is from a Carrier heat pump, and it lists some common accessories. I have heard this common pressure switch (last on the list) called a low-pressure switch (because it opens on fall in pressure) and a high-pressure switch (because it's in the liquid line), but RARELY do I hear it called its […]

When I started in the field, I was a 17-year-old helper with one year of tech school under my belt. In other words, I knew nothing. As I've mentioned before, a few experienced techs took me under their wings at different stages, but the most influential was a guy named Dave Barefoot. For whatever reason, […]