In our line of work, it's all too easy to let your bad experiences inform your present and future experiences. That is especially true if you have a high emotional range. Having “emotional range” is a polite way of saying that you're a bit up and down (maybe even neurotic). We don’t believe that sensitivity […]

Imagine a glass of ice sitting on a table. Now, imagine you place a lid on the glass so that all the water and ice are contained in the glass. If the ice and water are well mixed, the water and ice will both be at 32°F because the ice is slowly changing state from […]

When I started in the field, I was a 17-year-old helper with one year of tech school under my belt. In other words, I knew nothing. As I've mentioned before, a few experienced techs took me under their wings at different stages, but the most influential was a guy named Dave Barefoot. For whatever reason, […]