There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

This article was written by my good buddy, Bill Frisbie. Bill is a service manager and crack technician at AirFx, a Trane dealer in lovely Inverness, Florida. Thanks, Bill! One of the most intimidating things in the field is to walk up to a piece of equipment that you have either never worked on or […]

We've all been new at one time or another. So, there is no need to get all judgy about some of the mistakes new techs make just because they are inexperienced. However… These are some very preventable mistakes that occur due to simple oversights and carelessness that need to happen 0% of the time. 1. […]