Do you remember the first time you used a ratchet? Neither do I, but I DO remember the context in which I first used one. In order to understand my story with ratchets, I need to introduce you to my grandpa, Don, the man who I have always called “Papa.” My grandpa has done so […]

I was sitting in a session at the HVAC Excellence educators conference (which was excellent, by the way), and my phone buzzed. So, like a typical punk kid, I looked down at it to see that my friend Josh had sent me a Facebook message asking if we served the east side of Orlando because […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]