It was an awkward conversation, bringing a technician nearly twice my age into my office for a talk. “I'm good at fixing units. I'm not some fancy-talking sales tech,” the technician half-mumbled as I sat looking at him. “The customer complained that you made them feel uncomfortable, you were unfriendly, and you tracked dirt in […]

When mounting a TXV bulb or checking bulb placement, there are a few important considerations (listed in order of importance): Mount the bulb on the suction line. Flapping in the breeze is no good. Mount it TIGHTLY with a proper metallic strap (usually copper, brass, or stainless steel)—not with zip ties or tape. Position it on […]

  You've probably heard the famous last words, “Dude, watch this,” before a concussion, burn, shock, broken bones, or some other bodily harm. This phrase has become synonymous with young guys doing something dumb to impress their friends. Technicians have two common phrases that may not lead to bodily harm (although sometimes they might), and […]