There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

I received an email from a podcast listener with some furnace-related questions. Based on the nature of the questions, I figured it would be better to ask an experienced furnace tech. Benoît Mongeau agreed to help by answering the questions.  My name is Matt and I am a newer tech (fully licensed this September, have […]

One of the most common parts to fail on a single-phase HVAC system is the run capacitor, so much so that we sometimes refer to junior techs as “capacitor changers.” While capacitors may be easy to diagnose and replace, here are some things many techs may not know: Capacitors Don't “Boost” the Voltage  A capacitor […]