Business isn’t easy. Generally, when I look back at how much work it has taken to get a business off the ground, I wonder what I would have done if I had known what I know now. I wonder if I still would have been willing to put in all that work all over again. […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

Imagine a glass of ice sitting on a table. Now, imagine you place a lid on the glass so that all the water and ice are contained in the glass. If the ice and water are well mixed, the water and ice will both be at 32°F because the ice is slowly changing state from […]