Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]

DISCLAIMER: HVAC School is NOT an official OSHA safety training resource! Although we provide safety tips in good faith, our website is not a substitute for safety training from an authorized OSHA training source. We have already touched on safety in previous tech tip features about recovery tanks, as recovering refrigerant can be a surprisingly […]

I started working as a tech when I was 17 years old, fresh out of trade school. My first winter out on my own, I went to a service call in an older part of Orlando, a part of town I had never worked in before. It was an especially cold winter that year, and […]