“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]

This is an internal guide we use at Kalos, and it works for our climate and the type of HVAC equipment we work on. Consult with your company leadership before implementing this or any process. Keep in mind that some of these guidelines are “made up” by me and are only useful in the absence […]

Many of the “old-timers” in our trade are baby boomers; they were likely born after World War II ended and before the mid-1960s. These people grew up in a different time than today’s millennials (Gen Y) and zoomers (Gen Z). As those old-timers continue to retire, our trade needs to start attracting, recruiting, and managing […]