Our technician, Sam, sauntered into my office this afternoon like techs often do on a slow spring afternoon before the summer hits. It's been a long day for me, lots of training prep, a bunch of little fires, and errands to stomp out, and I still didn't get my article for the day written. I […]

When you work on a heat pump system and want to test defrost, you can follow many different test procedures to test the board and sensors. Most involve “forcing” a defrost by shorting out pins on the board or advancing the time of the defrost initiation and installing a factory-provided pin jumper. Lots of pins […]

One trait I've seen with good technicians is that they take their jobs VERY seriously, but they learn not to take themselves too seriously. A few months ago, I had someone tell me online that I must think I'm the A/C “god” because I'm always telling everyone the “right” way to do things. This got […]