There are many appliances with compression refrigeration circuits that do not have ports installed for testing, recovery, charging, and evacuation.  These can include window units, PTACs, fountains, refrigerators, and much more. This fact presents a challenge any time you suspect or know there is a refrigerant circuit issue. How can you diagnose and repair when […]

Callbacks are horrible. They kill the trade from every possible angle. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you are no better than their cousin the maintenance man, or worse, the […]

“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]