I like processes. I especially like them in the HVAC profession because they give me confidence that I did the job correctly and save me time. When I’m following a process, I spend less time thinking about what I’m doing because my body and mind are trained by repetition. I particularly like processes that back-check […]

Most of the content in this article is based on Alex Meaney’s contribution to the HVAC School podcast in the October 2nd, 2020 episode: “How to Get The Most From Online Education,” which you can listen to HERE. Attending a class from your bedroom or home office sounds very convenient, right? That was probably what […]

“Haven’t you heard?! Air conditioning is a fundamental human right! If you don’t support my right to have air conditioning 24/7, then you’re an awful human being!” Okay, that impression of an entitled customer is a bit of an exaggeration, but it is true that customers have high expectations for service workers.  But can we […]