“What do you want to be when you grow up?” “Where will you go to college?” Young people hear those questions all the time. Although we ask those questions in good faith, they also carry a burden of expectations.  By asking those questions, we imply that we expect the children to go to college […]

In the residential HVAC industry, technicians are faced with customers every day. Each interaction presents its own set of unique challenges since no two customers are ever the same. While the variety of people we may encounter is wide, the HVAC technician's variety of soft skills and intuitive ability to communicate needs to be even […]

When I was younger, I used to play and watch golf quite often. My father enjoys golf, and he would take me with him on many of his Saturday morning rounds. As a kid, it was all about DISTANCE. All I cared about was how far I could whack the ball with a driver—ESPECIALLY when […]