You've probably heard the famous last words, “Dude, watch this,” before a concussion, burn, shock, broken bones, or some other bodily harm. This phrase has become synonymous with young guys doing something dumb to impress their friends. Technicians have two common phrases that may not lead to bodily harm (although sometimes they might), and […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

The general law of perfect gas is a combination of Boyle’s and Charles’s laws. Each of those laws neglected pressure, temperature, or volume in their formulas. The law of perfect gas combines the two, clearly establishing the relationship between all three variables and giving those laws a much more practical use in our field. We […]