This article was written by Regan Murphy. Thanks, Regan! Disclaimer: Any percentages used are the opinion of the author and not based on any actual facts. You are probably already used to getting the model and serial numbers of the equipment. You may have even made a habit of getting the part number, but there […]

First, let's give proper credit. Most of the best practices and tools for diagnosing ECM and X13 motors come from Regal/Genteq and their site, thedealertoolbox.com, and their app, The Dealer Toolbelt. Your best bet is to follow the practices shown there and use their TECInspect diagnostic tool shown below. Here is the general process to […]

Callbacks are horrible. They kill the trade from every possible angle in ways that are hard to quantify fully or make up for. They destroy customer satisfaction and reduce technician morale by causing long hours, resulting in unprofitability for companies and less earning opportunity for everyone. Possibly worse of all, callbacks tell customers that you […]