Many of the “old-timers” in our trade are baby boomers; they were likely born after World War II ended and before the mid-1960s. These people grew up in a different time than today’s millennials (Gen Y) and zoomers (Gen Z). As those old-timers continue to retire, our trade needs to start attracting, recruiting, and managing […]

How many times has the following situation happened to you? You're on your way to that final service call. While you're listening to the customer explain their complaints over the phone, there's this precise moment where you've thought: “I know what it is already. This will be a quick one.” Sometimes, intuition proves to be […]

All fuel-burning appliances require oxygen to burn. They require sufficient oxygen to burn clean and safely, without soot and CO (carbon monoxide). I live and work in Florida, where most of our fuel-burning appliances are 80% efficient with open combustion. (You can learn more about the basics of combustion on a podcast with Benoit Mongeau.) […]