In residential, most techs and installers size the suction (vapor) and liquid lines to the stubs on the equipment. In larger built-up systems, sizing the piping is rarely the responsibility of the technician. But what happens if we show up to a job where the lines cannot be (reasonably) replaced because the size is different? […]

How do we decide what to spend our time and attention on as technicians? What is truly important and what isn’t? At least here in Texas, the answer changes seasonally. When it’s 100 degrees outside, your priorities shift from long conversations about people’s pets to conveying necessary information about system problems so we can get […]

As a leader, it’s healthy to take a step back and see if you’ve become “That Boss.” You know, the one who nobody wants to work for and who doesn't have a shred of self-awareness. I worked at a large corporation for 5+ years, and it was easy to tell which managers valued employees. It […]