There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

First off, the correct acronym for a GFI (ground fault interrupter) is “GFCI” (ground fault circuit interrupter). The purpose is to act as a safety device to protect from electrical shock. GFCIs are important components of electrical safety. GFCIs can be built into outlets, circuit breakers, and even extension cords. We generally use them for […]

Disclaimer: “Ghost voltage” is a term used by techs to explain a phenomenon where they measure voltage they don't expect or when the voltage they see doesn't do the work they expect. More advanced techs know how to use the Lo-Z (low impedance) mode on their voltmeter if it has one to help eliminate this. […]