I need to warn you… The following list is the actual process we use at the company I own for our typical “standard” residential maintenance. I'm sure you will find some things you do differently. Take it for what it is, and I'm happy to get any feedback you may have. Read the call notes, […]

The following is based on a true story. No product was harmed in the making of this tech tip, and some facts may have changed to protect the guilty and because I forgot some of them. We got a job installing a new 1-to-1 split refrigeration case with R448a, and it had a typical thermostatic […]

There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]