Many in our industry can misunderstand the differences between temperature and heat, although these are related. Substances are composed of many moving molecules that change their speed as they release or gain heat. When we heat a glass of water in a microwave, its molecules start to move more quickly. The velocity increase results in […]

Spring and fall are the seasons where all service technicians get turned into janitors. Some techs see this as a chore and don’t particularly enjoy the routines of checklist maintenance. However, it is important to remember that the “shoulder seasons” provide an opportunity for us to perform vital maintenance on systems in order to keep […]

If you remember my recent article on the company that went to my friend's house for a PM and did nothing but leave a system quote. Well, it got worse… My friend Josh left them a D-rated review on a popular review site, and the owner of the company responded with… an apology? A bottle […]