There are a few important things that I suggest checking on every service call to reduce callbacks and increase customer satisfaction. One of them that often gets missed is preventing wire rub-outs. One of my area managers and experienced tech Jesse Claerbout shot a video showing the simple step he takes to prevent major damage. […]

This tip was written by a 19-year service tech, Frank Mashione. Thanks, Frank. Here is a tech tip from the field that had stumped me. Luckily for me, I knew the right person to call to get back on track. This business has complained about heat calls for quite a while. I have heard other […]

First off, the correct acronym for a GFI (ground fault interrupter) is “GFCI” (ground fault circuit interrupter). The purpose is to act as a safety device to protect from electrical shock. GFCIs are important components of electrical safety. GFCIs can be built into outlets, circuit breakers, and even extension cords. We generally use them for […]